As often happens with new technologies, with time unique ways of usage emerge that haven’t been thought of when inventing the technology (think Internet). The IBM Simon was the first phone with a touchscreen. That was 1992. Only with the iPhone smartphones became more popular and mainstream. The first iPhone was released in 2007. That’s less than … Continue reading Top 4 things people use their phones for – improve your Ux design
Having choices is a good thing, right? We highly value the feeling of being in control and it is assumed that choice brings freedom. Studies however show that too many choices lead to decision paralysis and frustration. In sales it is a known fact, that if people are given too much choice, they don’t buy. What … Continue reading How much choice is too much?
In his book “Designing for Emotion”, Aaron Walter rightfully states: “As we gaze at the world, we discover ourselves looking back”. We humans are narcissist beings seeking ourselves in the world around us. Our minds are guided by emotions and emotions are to some extent universal. Darwin wrote that we all have a common emotional … Continue reading Why we like to engage with things – anthropomorphism in design
An experience map is a tool that allows a company to capture important insights into customer interactions that occur through a multitude of channels available. These channels are interconnected and in the best case create a complete, positive experience for the customer. The experience often breaks down when multiple channels are involved and for companies … Continue reading How to: Customer Experience Mapping